Little Snow Care

1. Introduction
   Little Snow Care (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
2. Collection of Personal Information
   We collect personal information necessary to provide our care services, including but not limited to:

• Name, address, and contact details
• Date of birth
• Health and medical information
• Emergency contact details
• Payment information
• Feedback or complaints provided to us
• Any other information necessary for us to provide you with care and support services

We collect this information directly from you, your authorised representatives, or third parties where consent is provided.

3. Use of Personal Information
   We use personal information to:

• Provide tailored care services
• Manage and improve our services
• Communicate with you
• Comply with legal obligations
• Handle complaints or feedback

4. Disclosure of Personal Information
   We may disclose your personal information to:

• Healthcare professionals and allied service providers
• Your authorised representatives
• Regulatory authorities where required by law
• Our staff and service providers (e.g., IT, payment processing) who are bound by confidentiality
• Third parties with your consent

5. Data Security
   We take reasonable steps to safeguard your personal information from misuse, loss, and unauthorised access or disclosure. This includes secure storage systems, staff training, and data encryption where necessary.
6. Access and Correction
   You may request access to or correction of your personal information at any time. Please contact us using the details below.
7. Complaints
   If you have a complaint about how we handle your personal information, please contact us. We will respond promptly in accordance with our complaints handling procedure.
8. Contact Us
   Little Snow Care
   Email: info@littlesnowcare.com.au
9. Updates to this Policy
   We may update this Privacy Policy from time to time. The latest version will always be available on our website.